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Ordering should be easy, secure and reliable. So, when you order:
Shipping Costs
- You will receive a dispatch notification by email to confirm when your order is on its way
- A PDF copy of your invoice will be attached to this email
- A tracking number is available upon request by replying to this email (if applicable)
- Your parcel will contain a printed invoice, unless it is being sent to a different address (assumed to be a gift)
- Most orders are packed in a padded bag and larger orders are boxed
- All orders are shipped by Australia Post
Please contact us. if you have any questions, concerns or claims relating to shipping or stock availability.
Business Days
Business days are Monday to Friday excluding NSW public holidays. All 'days' noted below refer to business days.
| Stock Availability | Dispatch Time | Delivery Time | Expected Delivery | |||
| In Stock | 1-2 days | ------ | --- | Regular Post: | 2-5 days | = 3-7 days |
| `-- | Registered Post: | 2-5 days | = 3-7 days | |||
| On Order | 2-4 weeks | `-- | Express Post: | 1-2 days | = 2-4 days | |
| Out of Stock | We will contact you | `-- | International: # | 3-10 days | = 4-12 days | |
| # Subject to customs clearance | ||||||
| Service | Cost | Track | Signature on delivery |
Details |
| Within Australia: | ||||
| Registered Post (recommended) | $9.50 | YES* | YES | Secure: Proof of mailing. Signature obtained on delivery (perhaps deliver to your work?). Insured for up to $100.^ |
| Regular Post | $7.00 | No | No | Budget: Some risk involved |
| Express Post | $11.00 | YES* | No | Fast: 'Next business day delivery' only valid for destinations within the Express Post network ( More). Orders must be made before Midday (NSW time) for same business day dispatch. |
| Outside Australia: | ||||
|
Regular AirMail Zone A |
$13.00 | No | No | Budget: Some risk involved. This is the only option for some countries (where Registered International Mail is not available). |
| Registered AirMail Zone A (New Zealand) |
$18.50 | No | YES | Secure: Proof of mailing. Signature obtained on delivery (perhaps deliver to your work?). Insured for up to $100.^ |
| Regular AirMail Zone B,C,D (all except New Zealand) |
$18.00 | No | No | Budget: Some risk involved. This is the only option for some countries (where Registered International Mail is not available). |
| Registered AirMail Zone B (Asia Pacific) |
$21.00 | No | YES | Secure: Proof of mailing. Signature obtained on delivery (perhaps deliver to your work?). Insured for up to $100.^ |
| Registered AirMail Zone C (USA, Canada, Middle East) |
$23.50 | No | YES | Secure: " |
| Registered AirMail Zone D (Rest of the world) |
$27.50 | No | YES | Secure: " |
*Tracking number is available upon request.
Customs Fees and Import Restrictions
Some countries place restrictions on goods imported or charge customs duties or import fees. It is the responsibility of the customer to find out about any restrictions applicable to them and pay any charges. We send all parcels through Australia Post and suggest checking your country in the first instance on their website at www.auspost.com.au. We also recommend contacting your local government body prior to ordering e.g. Customs and Excise.
Missing Parcels
If your parcel hasn't arrived in the expected delivery time, please visit your local Post Office or Mail Centre to see if they are holding the parcel for you. Then, if required, reply to your dispatch notification email or call us to request your tracking number (if applicable), then go here. Failing that, contact us again and we will do all we can to help you.
Insurance Claims ^
Subject to conditions, Australia Post may decide to provide compensation for loss or damage of the article up to $100.
Undelivered parcels: Insurance claims are between Faith Insignias and Australia Post. We will arrange for the insurance payment to be paid to you or will replace your order if available.
Delivered parcels: Insurance claims are between the customer and Australia Post. We will provide any assistance required, simply contact us.
Returns & Exchanges
We are happy to discuss returns and exchanges within 30 days of ordering. Please contact us before returning any items (reply to your dispatch notification).
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Note: All prices in Australian Dollars
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Testimonials
This is divine! This is jewellery that has the most beautiful meanings, everything has a meaning and even the shapes are beautiful.
Charity Support
Childrens Cancer Institute Australia
We donate 10% of sales from the Circles of Life range to assist their research.
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